About the Company
MerchCamp is a full-service merchandising agency. We work with clients to design, source, develop, and produce apparel and promotional items. We build and manage E-commerce stores, and provide warehousing and fulfillment services.
Our clients are a part of an ever-growing community of leaders, innovators, storytellers, brand builders, and forward thinkers. We are proud to be the common thread connecting a wide variety of industries, categories, and cultures.
About the Position
We are looking for a highly motivated Order Fulfillment Specialist. The ideal candidate must be tech-savvy and will support the company by fulfilling orders and managing inventory in a timely and professional manner. This individual will be trained on multiple responsibilities. As our business needs change, they will be flexible, shifting their time between job responsibilities/functions.
Essential Duties And Responsibilities:
- Responsible for the day-to-day operations of ecommerce product flow: receiving, picking, packing and shipping of product
- Communicate with our customer support team and assist in the support requests related to returns and exchanges.
- Maintain a complete understanding of current software systems used to pick, pack and ship
- Fulfill customer orders from store inventory in a timely manner following quality standards, with a high fulfillment percent and sense of urgency
- Prepare and ship customer’s orders following quality, packing and shipping standards
- Meet and/or exceed shipping and delivery expectations
- Supply inventories, and assist with discrepancies and correction
- Ensure shipping materials/warehouse supplies are stocked and available
- Support and maintain a clean and organized work environment
Key Qualifications and Requirements:
- Previous experience in a high volume e-commerce fulfillment role a PLUS
- STRONG sense of urgency and understanding of the importance of this role
- Must possess a high level of accuracy and attention to detail
- Ability to prioritize tasks, think on your feet and be work around issues that may arise
- Capable of working independently and efficiently
- Able to manage time effectively to optimize productivity.
- Stellar work ethic and attitude
- Excellent interpersonal skills and ability to collaborate effectively
- Computer skills in a MAC based environment
- Ability to sit, stand and walk for long periods of time. (Occasionally lifting up to 50lbs)
- Must be passionate about your work, and take pride in everything you do
*This position requires daily attendance in the office with no current opportunity to work remotely unless approved.